Just like any service that you call into your home, you hope that the person or company is able to deliver what you want. We understand that there are no guarantees that the person is able to bring the best of the service for you. But there should be some expectations, some entitlements that you should be expecting from any service you bring into your home.
So for this week’s blog post, we will be focusing on the expectations of a plumber. What you should expect from them and any plumbing service in Melbourne:
Do The Job They’re Suppose To
First and foremost, you want the plumber to do the job they are suppose. Leaking tap? They tighten it and fix it? Water heater is damaged? They repair it. Problems with your internal plumbing system? They check it and stop the problem. In the most basic level, you expect the plumber to do the job they are supposed to. Anything else, and you should be reining them in on it, so they deliver what they are expected to.
Friendly, Honest & Open
You want a plumber that is going to be open, friendly and direct with you. The plumber should be honest with you in regards to what you need for your home and act on it. If they do anything else, you are being screwed out, and you should call them up on it.
Offer Additional Services
While you might need one particular service to help you with your problem, chances are that might need something else on the side. A good plumber will be more than willing to offer you additional services that you actually need. If they are willing to showcase some services for you that will help you in the long run, that highlights to you that they care. It could be anything from CCTV sewer checking or roof guttering and downpipes in Melbourne protection. See what they say and take it from there.
Help You With Preventative Measures
With many tradespeople, helping is part and parcel with them. So as well as doing the job they’re supposed to, they should be helping with you with preventative measures. They should be advising you on what to do in the future, so you are well prepared and can stop any issues from happening. If a plumber tries to help you, and provides you with advice, in the future, chances are they are doing you a solid.